FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive the same product that you see in the picture on our website. We take great care to ensure that the images accurately represent our products in terms of color, design, and features. However, please note that minor variations may occur due to factors such as screen resolution and lighting during photography. Rest assured, we strive to deliver products that meet your expectations based on the images provided. If you have any specific concerns or questions about a product's appearance, feel free to reach out to our customer support team for clarification before placing your order.
You can view your sales receipt in the "Order History" section of your account on our website. Here’s how you can access it:
Log In: Go to our website and log in to your account using your credentials.
Order History: Once logged in, navigate to the "Order History" or "My Orders" section. This area typically displays a list of all your past orders.
Select Order: Find the specific order for which you need the sales receipt and click on it to view the details.
Download Receipt: Look for an option that allows you to view or download the sales receipt. It might be labeled as "View Invoice," "Download Receipt," or something similar.
Save or Print: Once you have accessed the receipt, you can save it digitally or print a copy for your records.
If you have any trouble finding or accessing your sales receipt, feel free to contact our customer support team for assistance.
Returning an item is easy! Here’s a step-by-step guide on how you can initiate a return:
Log In: First, log in to your account on our website. If you placed the order as a guest, you can use the Track Order page to initiate your return.
Navigate to Order History: Once logged in, go to the "Order History" or "My Orders" section. Here, you'll see a list of your recent orders.
Select the Order: Find the order containing the item you wish to return and click on it to open the order details.
Initiate Return: Look for the "Return/Exchange" option next to the order details. Click on it to start the return process.
Select Items: Choose the item(s) you want to return from the order. If there's a specific reason for the return (like size issue, damaged item, etc.), you may need to indicate this.
Choose Refund Method: Select how you would like to receive your refund:
- louiscraft Wallet: Get instant store credit in your louis craft Wallet.
- Back to Source: Receive a refund back to the original payment method (e.g., credit card, bank account).
- Bank Account: If you choose this option, you’ll need to provide your bank details for the refund.
Confirm and Submit: Review your return request details to ensure everything is correct. Then, submit your return request.
Package the Item: After submitting the return request, pack the item securely in its original packaging, if possible.
Return Pickup: Our courier partner will arrange a pickup of the item from your provided address. Please ensure someone is available at the scheduled time.
Confirmation: Once we receive the returned item and verify its condition, we’ll process your refund accordingly. You’ll receive notifications via email or SMS about the status of your return.
If you have any questions or need further assistance with your return, feel free to contact our customer support team. We're here to help!
Yes, we regularly restock items that are marked as "out of stock." Restocking depends on various factors such as product availability from our suppliers, customer demand, and seasonal trends. If an item you're interested in is currently out of stock, you can often sign up for notifications on our website to be alerted when it becomes available again. Additionally, checking back periodically or contacting our customer support team can provide you with the most accurate information regarding restocking timelines and availability.
You can ship your order to any valid postal address within our shipping coverage area. During the checkout process on our website or app, you will typically be prompted to enter your shipping address. This address should be where you want your order delivered. Make sure to provide accurate details including your full name, street address, city, state or province, postal or ZIP code, and country to ensure smooth delivery of your items. If you have specific shipping instructions or preferences, you can often specify these during the checkout process as well.